Privacy Policy

Earnest Learning Institute of Canada

This Privacy Policy constitutes a legally binding agreement between you and Earnest Learning Institute of Canada regarding the collection, use, disclosure, and protection of personal information.

Your privacy is of paramount importance to us. Earnest Learning Institute of Canada (“ELIC”, “we”, “our”, “us”) is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial legislation in Ontario such as the Freedom of Information and Protection of Privacy Act (Ontario) and the Municipal Freedom of Information and Protection of Privacy Act, where applicable.

We are accountable for the personal information under our control and maintain internal responsibility for ensuring compliance with this policy and applicable privacy laws.

Effective Date

Effective: April 10, 2026

Last Updated: April 10, 2026

Who We Are

Earnest Learning Institute of Canada is an education and professional training centre based in Ontario, Canada. We provide professional development programs for individuals and organizations, as well as English and French language training for different purposes, such as exam preparation (IELTS, CELPIP, TEF/TCF).

Definition of Personal Information

Personal information refers to any information about an identifiable individual, including but not limited to:

• - Name and contact details information
• - Educational records and learning progress
• - Payment and transaction details
• - Communication records
• - Technical and usage data

Consent

We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.

By engaging with our services, enrolling in programs, or using our website and platforms, you consent to the practices described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions. Please note that withdrawal of consent may limit our ability to provide certain services, including enrollment, course delivery, or certification.

Limiting Collection

We limit the collection of personal information to what is necessary for the purposes identified in this policy and do not collect information indiscriminately.

Information We Collect

1. Voluntarily Provided Information

We may collect personal information when you:

• - Register for courses or programs
• - Submit inquiry or contact forms
• - Subscribe to communications
• - Make payments
• - Communicate via email, phone, WhatsApp, or social media
• - Participate in classes, assessments, or recorded sessions

This may include:

• - Full name
• - Email address
• - Phone number
• - Country of residence
• - Language proficiency and goals
• - Payment information
• - Attendance and academic performance records

2. Automatically Collected Information (Log & Device Data)

When you interact with our website or systems, we may collect:

• - IP address
• - Browser type and version
• - Pages visited and time spent
• - Device type and operating system
• - Error logs and technical diagnostics

This data is used to improve functionality, performance, and user experience.

How We Use Your Information

We use personal information to:

• - Register and manage enrollments
• - Deliver educational services
• - Track learning progress and assessments
• - Communicate updates and important notices
• - Provide customer support
• - Process payments
• - Improve programs, systems, and services
• - Send relevant updates, offers, or educational content (with opt-out option)

Online Classes, Recordings & Platforms

Our services may be delivered through third-party platforms (e.g., Zoom, Google Meet, learning management systems).

• - Classes may be recorded for quality assurance, training, and revision purposes. By enrolling, you consent to such recordings.
• - Recordings are securely stored and accessible only to authorized staff and enrolled participants.

Disclosure of Personal Information

We may disclose personal information to trusted third parties only where necessary, including:

• - Payment processors
• - Communication and email service providers
• - Learning management and video platforms
• - IT and hosting providers
• - Professional advisors
• - Legal or regulatory authorities, where required

We do not sell, rent, or trade personal information.

International Data Transfers

Some service providers may process or store data outside Canada. In such cases, personal information may be subject to foreign laws and accessible to foreign authorities. We ensure appropriate safeguards are in place in accordance with Canadian privacy requirements.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal information, including:

• - Secure servers and encrypted systems
• - Restricted access to authorized personnel only
• - Confidentiality obligations for staff
• - Secure storage and handling procedures

While we take reasonable steps to protect data, no system is completely secure.

Data Breach Protocol

In the event of a breach involving personal information that poses a real risk of significant harm, we will notify affected individuals and relevant authorities in accordance with applicable laws and regulations.

Data Accuracy

We take reasonable steps to ensure that personal information is accurate, complete, and up to date. Individuals are encouraged to notify us of any changes.

Retention of Information

We retain personal information only as long as necessary to:

• - Provide services
• - Maintain academic and administrative records
• - Comply with legal, tax, and regulatory obligations

When no longer required, information is securely deleted or anonymized.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Your Rights

Subject to applicable laws, you have the right to:

• - Request access to your personal information
• - Request correction of inaccurate data
• - Withdraw consent (where applicable)
• - Request deletion of personal data
• - File a complaint with a relevant privacy authority

Cookies and Analytics

We use cookies and similar technologies to enhance user experience and analyze website usage.

• - Functional cookies (site performance)
• - Analytics tools (e.g., Google Analytics)

You may disable cookies through your browser settings; however, this may affect website functionality.

Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. Updates will be posted on this page with a revised effective date.

Contact

For privacy-related inquiries, requests, or complaints, please contact:

Earnest Learning Institute of Canada

Windsor, Ontario, Canada

Email: info@earnestlearning.com

Phone: +1 226-345-6248